Refund policy

When you place an order with RX Smart Gear, each jump rope and replacement cable is custom measured, cut and built then packaged and shipped by a member of the RX team. We take great care in building your custom jump rope, and we want you to receive your custom RX Jump Rope or RX Replacement Cable exactly the way you ordered it. Because the RX Jump Rope and RX Replacement Cable are custom products, we do not accept returns for a refund. However, we understand that upon receiving your new rope, you may want a different cable weight, cable length or color, so we offer our customers a one-time Cable Exchange.

We stand behind our products and services and want you to be satisfied. We’ll always do our best to take care of our customers. If you receive the wrong product or your product is defective, please contact us immediately at info@rxsmartgear.ca.