Faq - Your Orders - How Do I Make a Return
When you place an order with us, your custom rope and replacement cable are custom built by a member of our team and shipped from Ottawa to you.
Each replacement cable is custom measured, cut then packaged prior to it being sent from our Mountain facility. Most other RXSG products are assembled in El Cajon, California before being shipped to Canada. We take great care in building your custom jump rope, and we want you to receive your custom Rx Jump Rope, Rx Replacement Cable, Grips and Gear exactly the way you ordered it. However, because the Rx Jump Rope and Rx Replacement Cable are custom products, we do not accept returns for a refund unless the product is Faulty.
One-time Cable Exchange Policy
You are responsible for all shipping costs associated with the Exchange Policy. Consequently, all exchanges must include a return, postage-paid, self-addressed envelope for the exchanged product to be returned to you.
We understand that upon receiving your new rope, you may want a different cable weight, cable length or colour, so we offer our customers a One-Time Cable Exchange.
Our One-Time Cable Exchange policy (Exchange Policy) allows you to exchange any Undamaged Cable (other than Zeus or Kronos Heavy Jump Rope cables) should you find that your cable length needs to be changed to better suit your body dimensions and jumping mechanics. In order to exchange your cable under the Exchange Policy you will need to notify our team at info@rxsmartgear.ca within two weeks of purchasing the product, and return the product within a reasonable amount of time.
Rx Smart Gear Canada's return address: 10801 Blaine Road Mountain Ontario K0E1S0. Please only send postage mailers or return in the ComPost recyclable packaging you received with your order, as paper envelopes damage easily when in transit.
Grip Exchange
You are responsible for all shipping costs associated with any grip exchange.
If you wish to exchange grips they must be unused, unmarked and have the original packaging.
Refund Policy
In addition to your statutory rights, if you are not 100% satisfied with any Product because you change your mind, you purchased an incorrect size, you received the wrong Product, the Product does not fit, or is not suitable to your needs, you may return or request an exchange of any Product if:
- the Product is unused, unworn , in its original condition and original packaging (and, if applicable with its cable ties); and
- you have notified our team at info@rxsmartgear.ca within two weeks of purchasing the product;
- you have returned the product promptly within a reasonable amount of time, which must not exceed 30 days from the date of purchase ; and
- you have supplied us with a receipt/tax invoice or online order confirmation email as proof of purchase; and
- the Product was not purchased on sale clearance mark down; and
- the Produce is not a Custom Product.
Please note: Shipping costs of already dispatched orders are non-refundable. You will be responsible for shipping costs associated with such a return.
Sale Items: Items purchased as part of a sale or clearance mark down cannot be returned or exchanged under the Refund Policy unless the product is Faulty.
Rx Smart Gear Canada return address: 10801 Blaine Road Mountain Ontario K0E1S0. Please only send postage satchels or return in the ComPost recyclable packaging you received with your order, as paper envelopes damage easily when in transit.
Faulty Products
If you believe your Product may be Faulty, is not fit for an intended purposes to which you made known to us or is not as described, you are entitled to request an exchange or refund.
If you receive consider that your Product is Faulty please contact us at info@rxsmartgear.ca
We reserve our rights to inspect any allegedly Faulty product to clearly identify the Fault before a resolution is provided.
We reserve the right not to accept the return of a Faulty product where we inspect the Product and reasonably assess that the Fault is a result of:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions, use instructions or wash guide); or
- Usual wear and tear following use of the Product.
You can arrange an inspection of your Product by contacting us as at info@rxsmartgear.ca
Care of Products
We note that you will be responsible for the care of any returned Products until they have been received by us. As such, please:
- Ensure that all products returned to us are safely packaged so that they will not be damaged;
- Retain proof of postage in case we do not receive the package, or something happens to it along the way.
Custom Products
You acknowledge that the Custom Products supplied by us, such as a custom rope and replacement cable, may be custom built by a member of our team and shipped from Ottawa to you.
You acknowledge that prior to providing an order with us, that you have provided us with all relevant information required for us to make any Custom Product fit for your intended purpose.
Each replacement cable is custom measured, cut then packaged prior to it being sent from our Brookvale facility. Most other RXSG products are assembled in El Cajon, California before being shipped to Australia.
We do not accept returns for a refund of a Custom Product unless the product is Faulty.
Care of Products
We note that you will be responsible for the care of any returned products until they have been received by us. As such, please:
- Ensure that all products returned to us are safely packaged so that they will not be damaged;
- Retain proof of postage in case we do not receive the package, or something happens to it along the way.
We exclude all liability in relation to Faulty products to the maximum extent permissible by law. However, please note that nothing contained in this policy will affect your statutory rights, including those provided for under the Australian Consumer Law.
How Can We Help You?
Frequently Asked Questions
GET STARTED JUMPING
What is the best jump rope for beginners?
Here are the questions that we want you to ask yourself when determining which jump rope you should get started with:
What workouts are you doing?
Do you have a current rope or use one at their gym?
Can you do double unders?
Is that something you are interested in mastering?
How tall are you?
Are you looking for heavy weight ropes or thin ones for speed?
Any beginner recommendation: We always recommend our Original Rx jump rope and the Buff 3.4 cable weight. The specific reason is because the weight of the Buff 3.4 is not too heavy, and will allow the user to feel where the cable is while swinging it. It’s much easier to start with a cable that has weight on it so you can understand the rhythm and feel the timing of the rope. A super light cable can get lost around your body while swinging, and the Buff provides feedback so that doesn’t happen.
What is the perfect beginner fitness jump rope workout routine?
Using the appropriate jump rope in the beginning of your journey is key to building a solid foundation and enjoying a positive fitness experience.
How many calories do I burn by jumping rope?
The exact number would be determined by your weight and how fast you skip, but you can expect to shed between 240 and 300 calories on average. (source)
Which are the best Double Under Jump Ropes?
The best rope depends on your skill level and what stimulus you're after. We advocate "train heavy, compete light", meaning, challenge yourself and use a rope with a bit of weight to it! Our buff cable is a great place to start, which you can find on an Original Rx and Rapid Fit jump rope!
How to do double unders?
Which muscles does jumping rope workout?
The better question is which muscles doesn't jumping rope workout! Jumping rope is a full body exercise. It primarily works your calf muscles, quads, shoulders and forearms but you are also working your hamstrings, glutes, abs, oblique muscles, biceps, triceps, back muscles, and chest muscles.
What are the benefits of a weighted jump rope?
Jumping roping improves cardio respiratory system, strengthens the heart, improves bone density, tone muscles, burn calories and fat and improves agility and coordination.
How often should I jump rope?
The beauty of a weighted jump rope is that it offers more feedback to the user. A weighted cable forces you to slow down and understand the movement, whether you are practicing single unders, side swings, double unders, or any other trick. We here at Rx Smart Gear, are advocates for people training heavy and competing light, and are big proponents of people training with our “buff” cable which weighs in at 3.4oz. We find that our buff cable offers enough feedback to dial in form, while not too much that it taxes out your shoulders and core.
Everything you know and love about jump rope, from testing your agility, coordination to burning extra calories will be taken to the next level with a weighted jump rope.
JUMP ROPES
How to figure out your Jump Rope Length?
Is your cable not the right length?
How to care for your new RX Jump Rope?
Congratulations! You have just purchased your New Rx Jump Rope and you're ready to RX your double unders.
But before we get into the techniques in mastering the double under, let’s start by discussing the proper maintenance of your new rope. We want your jump ropes to last, so here are four basic tips that will help your jump rope to have a long and healthy life.
Care for your New RX Jump Rope
- For optimum performance and to extend the life of your Rx Jump Rope, avoid using on concrete, asphalt, dirt, gravel or any other abrasive surface. Ideal surfaces are gymnasium floors, rubber coated/ matted floors, or PVC matting. We also suggest the Rx Jumping Mat
- Inspect your cable rope for tears in the covering.</strong> If any tears are noticed or wire cable is exposed, cease use immediately.
- Save the plastic cable ties that came with your Rx Jump Rope and after each use, wrap your Rx Jump Rope in a 6-8 inch diameter circle and clip twist ties to secure your rope. (as shown in the picture)
- NEVER bend, kink, or tie your Rx Jump Rope in a knot. Doing so will drastically reduce its efficiency and lifespan.
CARE INSTRUCTIONS:How to Store your Rx Jump Rope Properly: The best way to store your Rx rope is to leave one handle on the ground and roll it up like a garden hose. A 6 to 7 inch diameter is the recommended size roll. Your Rx handle is about about 6 inches long so you can use it as a measuring stick. Once rolled up apply each of the twist ties that came with your Rx rope near each handle and twist to lock them in. Then lay the handles across the cable and pop it in your Rx bag.Show your Rx rope love and it will love you back for many wods to come.
l am on the cusp of 2 sizes, which one should I get?
Our sizing chart goes by your height plus 3 feet which provides plenty of slack. So when on the cusp of 2 lengths we recommend the shorter one.
Care / Maintenance
Please Click on the link - Care / Maintenance
Grips
Recommendations for washing Alec Smith Grips?
You can use a wire brush. Sometimes the chalk and pressure will matte down the hairs and make the palm strap smooth, use a wire brush to de-matte.
Do not submerge in water as this will tarnish/weather the leather.
We recommend laying out flat in the sun to get rid of smell, or taking a damp cloth and lightly rubbing the palm strap, but there are no set recommendations for washing leather.
My grips ripped, can I get a replacement?
2 answers:
1) if its within a few uses from the purchase. Please send us a picture.
2) if it’s been over 3 months, we do not replace. Grips will wear down. Chalk and storage with moisture can soften leather and cause them to rip.